Shipping

We hope you loved your shopping experience!

Kindly find below the terms and conditions that constitute our Shipping Policy.

Domestic Shipping “Egypt”
The Cologne House covers shipping to all of Egypt.
Processing time usually takes from 2 to 3 days from time the order was placed. (Processing does NOT mean shipping time, we are referring to time to pack your order)
Processing takes place Saturday through Thursday 9am till 5pm. Orders are not processed on weekends and other official holidays in Egypt.
As soon as your order is processed you will receive your personalized tracking number.
Aramex priority shipping usually takes between 1 – 3 business days in transit, pending on the destination. (Shipping time subject to change during major Egyptian holidays).

International Shipping
We use DHL express for worldwide shipping and locally we ship with Aramex and our affiliated personnel.
For worldwide delivery we do not deliver our products to four countries for the time being,
Russia, due to the armed conflict and Australia for logistical issues by the courier Palestine and Israel due to security concerns.

Processing time
Processing time usually takes from 2 to 3 days from time order was placed. (Processing does NOT mean shipping time, we are referring to time to pack your order)
DHL EXPRESS WORLDWIDE shipping usually takes 3 – 6 business days in transit, pending on the destination. (Shipping time subject to change during major Egyptian holidays)

Processing takes place Saturday through Thursday 9am till 5pm. Orders are not processed on weekends and major official holidays in Egypt.
Once the order is fulfilled, an order confirmation email with your order information and tracking number will be sent to the customer’s email.